2) After its fully uninstalled, the computer needs to be restarted. Weve confirmed that it takes up to 72 hours for WebRoot to fully uninstall. Even Sentinel has an uninstaller that works, even if it IS a pain to use.so I have to believe that something exists. 1) WebRoot WILL take its time to uninstall. I've found removal tools online that did not remove, and I've tried the uninstall command line switch as admin which also did not work. We did that, and we did get API alerts to work, but nothing will remove through the API access either. Type the following command into the command prompt. Once the program opens in the search window, click on Run as administrator. Navigate to the Windows search bar and type in Command Prompt. They would not offer a removal tool or other ideas other than activating the NINJA API with Webroot. How to Delete Webroot SecureAnywhere From a PC With Windows Application Wizard. Has anyone been through this with Webroot? Speaking to webroot support, they seem to indicate that there is no way to get the software removed without gaining access to the portal.
The ex-employee used their personal email as the address to manage the webroot instance so resetting password is not an option. The uncooperative admin is NOT an MSP, it's an EX EMPLOYEE. We are unable to remove Webroot because we don't have access to the web portal. Follow this method to easily uninstall Webroot with App Cleaner & Uninstaller: Launch the App Cleaner & Uninstaller application.
We were able to re-password and secure everything EXCEPT for Webroot AV. I am taking over an account that had an uncooperative ex-admin.
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